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Kenrick Cleveland..'s Articles in Telesales
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It's Time To Bury Cold Calling
Endings are hard. Sometimes we cling to people, places, things, that we've outgrown, because of a nostalgia, or out of habit.
The Art of Empathy
Empathy: The ability to identify with and experience the vicarious feelings, thoughts or attitudes of another person.
Paying Attention With Patience
When I was a kid I was raised on a farm. I used to help my grandpa plant fruit trees. Some of them were hybrids - really cute little trees.
The Incongruent Larry Craig
The movie 'The Usual Suspects' has a great interrogation scene.
The Silent Side of Persuasion
This is crazy. . . It's a few weeks old, but very interesting in terms of when to talk and when not to talk.
Rapport though Vibration
"We are what we think. All that we are arises with our thoughts. With our thoughts we make the world." ~Buddha
How to Persuade From Inside A Pink Bubble
"It is the pervading law of all things organic and inorganic, Of all things physical and metaphysical, Of all things human and all things super-human, Of all true manifestations of the head, Of the heart, of the soul, That the life is recognizable in its expression, That form ever follows function. This is the law." ~Louis Sullivan
How to Use Social Positioning to Persuade Affluent Prospects
"Do not worry about holding high position; worry rather about playing your proper role." ~Confucius
Sidestepping Logic to Get To The Boss: The Unconscious Mind
"Logic: The art of thinking and reasoning in strict accordance with the limitations and incapacities of the human misunderstanding." ~ Ambrose Bierce
Avoiding Persuasion Pitfalls (Part 1)
"Linguistics is arguably the most hotly contested property in the academic realm. It is soaked with the blood of poets, theologians, philosophers, philologists, psychologists, biologists, anthropologists, and neurologists, along with whatever blood can be got out of grammarians." - Russ Rymer
Persuade With The Temporal Loop Pattern
Language patterns are some of the most powerful strategies in persuasion. And one of my favorites is the "Temporal Pattern Loop".
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